Refund policy
Last updated: 30 July 2023
At Benaka Malnad Stores, we value our customers and aim to provide the best possible shopping experience. As a responsible seller, we want to ensure transparency and set clear expectations regarding our refund policy. Please take a moment to review the following points before making a purchase:
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Non-Refundable Products: Due to the nature of the products we offer, we regret to inform you that we do not offer refunds or exchanges on any items unless the product is proven to be damaged or defective upon receipt.
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Quality Assurance: We take pride in delivering products in their best condition. Our team diligently inspects each item before packaging and dispatch to maintain high-quality standards.
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Minimizing Shipping Damages: We make every effort to minimize the risk of shipping damages. Our packaging is designed to protect your purchase during transit, and we work closely with reliable shipping partners to ensure safe and secure delivery.
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Partial Shipping Charge Refunds: In the event that we discover an overcharge in shipping fees after your order has been processed and shipped, we will promptly refund the excess amount to your original payment method. Rest assured, we are committed to fair and accurate shipping charges.
Please Note:
- If you receive a product that is damaged or defective, please contact us within 2 days of receiving the order. We will initiate a thorough investigation and, if applicable, provide a partial refund.
- To be eligible for any refund or replacement, you must provide photographic evidence of the damaged or defective product as well as the original packaging.
Our ultimate goal is to ensure your satisfaction with every purchase. If you have any questions or concerns about our refund policy or any other matter, please don't hesitate to contact us.